Change Management is key to a successful CRM project. It is a well-known fact that one of the biggest obstacles to CRM implementation is gaining user buy-in. The latest technology and the promise of being able to work smarter and more productively may be exciting for some. For others, however, learning how to use a new system and moving away from ingrained processes may seem more of a daunting proposition.
This is where an effective Change Management strategy is crucial to ensure all end-users are brought on board from the very beginning of a project and supported once the new system has gone live. Ultimately, it takes away the fear of the unknown and gives your people reassurance throughout the transition process to help them embrace their new system.
SeeLogic is able to work with your organisation to develop a communication plan and Change Management strategy for your users, consisting of the following: