Cutting-edge technology and a well-designed and implemented solution are just two factors of a successful CRM or ERP project. The most critical and often most overlooked factor is people – those that will be using these systems day-in, day-out as part of their jobs. SeeLogic places users at the heart of everything we do – after all, successful businesses are built by people and not technology.
HOW WE HELP
Recognition of the size of the challenge is the first positive step, and without an effective change management strategy, projects are setting off on a course to failure.
We have both the experience and proven methodology to ensure stakeholders are recognised and involved early on in the project and kept engaged throughout. We work with you to develop effective change management programmes to ensure the impact of a new solution is fully understood and managed so all of your project stakeholders from executive management through to the different users understand the benefits in relation to their role.
Benefits at a glance
Outcome focused change
Provide clarity on why change is necessary and what it will achieve
Motivate and engage all project stakeholders Appreciate what is currently being done well so that the future is built on strengths that exist within the organisation
Develop a better understanding of the kind of change that is required
Provides an action plan and continual improvement process to navigate the required change.
HOW READY ARE YOUR BUSINESS PROCESSES FOR A NEW CRM OR ERP IMPLEMENTATION?
Your business process readiness score for a new CRM or ERP implementation is:
DID YOU KNOW?
22% of all reported problems to successful CRM implementation were people-related or linked to user adoption*
38% of managers don’t like change and this percentage is even higher within their teams*
ACTIVITIES & OUTPUTS
SeeLogic will work with your project team to map out how the project will impact different functions, stakeholders and the users. We will assist in interviewing these staff (and customers) as necessary, and review what activities are required to support each stakeholder through the change process. And ultimately a change management team, distinct from the project management team, will be constructed to drive through the necessary activities.
Document the future state of the new solution, the benefits and new ways of doing business
Produce a vision statement for your internal teams
Construct a communication plan for internal and external stakeholders
Map a gap analysis
Document a change impact analysis to include stakeholder map
Produce a change management project plan.
GET A QUOTATION
Have a vision, goal or issue you need help solving?
Call us today on 01296 328 689 for a discussion with our experienced team for a no obligation consultation and quotation.