Every business depends on one thing, customers. But as your business grows it can be more difficult to attract and retain a profitable and happy customer base. Especially if you have outdated systems, lots of manual processes or an over-reliance on spreadsheets.

This is where specialised small business CRM can make a real difference. And, with our CRM solution for small and medium-sized businesses, you can take advantage of the following benefits…

Identify and win new customers

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Intelligently market to customers with highly-targeted marketing campaigns delivered in the right place, at the right time
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Use key characteristics and behavioural insights to refine messaging and create real impact across the full range of marketing channels
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Measure results and effectively follow-up with new leads using intelligent lead scoring capability and sales process automation
Small Business Time
Small business contact

Keep customers happy and loyal

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Use customer insights to deliver a highly personalised service
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Ensure customers don’t ‘slip through the cracks’ by ensuring they receive regular communication
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Effectively manage and track customer cases from opening to completion

Improve programs and services with better insights

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Enhanced, highly visual reporting allows your team to drill down into data in order to make better decisions
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Access reports on the go with apps for mobile devices
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Find out what your customers think by creating and sending surveys and feeding results directly back to CRM
Small Business Reporting
Small Business

Increase productivity

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Remove duplication and manual processes to empower your teams to do less admin and focus on the activities that make a real difference
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Allow staff to access what they need, when they need it by providing a centralised information depository

Collaborate

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Allow your internal and external teams to collaborate effectively in real-time and access resources via online communities
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Manage projects and resources from within CRM
Small business collaboration

Organise a Demo

Find out how your institution could benefit from our Small & Medium Business Solution with a no obligation demo.
Call us today on 01296 328689.

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