Delivering personalised customer service experience
Salesforce Service Cloud is designed to provide smarter and personalised customer experience so that businesses can leverage their customer service and increase customer loyalty and retention.
Service Cloud automates service processes, streamlines workflows and finds key articles, topics, and experts to support customer service reps. This, in turn, helps businesses develop one-on-one relationships with every customer, across multiple channels and on any device.
Service Cloud has many benefits for its users which has established itself as one of the leading Service Cloud providers. One of its best features is that it centralises all relevant help desk processes on a single platform enables its users to deliver consistent and reliable customer service. Other interaction modules like rich knowledge bases social media profiles, service centers etc are also available.
Salesforce’s Service Cloud Mobile is an important feature which enables its users to provide service from virtually any device. Einstein Bots, which is connected to all CRM data, is another important feature of Service Cloud that frees agents from doing repetitive tasks.
Suitable for both B2B and B2Cs, Salesforce Service Cloud offers outstanding benefits for its customers. Service cloud can reduce the service delivery process dramatically and help your organisation leverage important data to continually improve customer service.
Service cloud’s automation of manual tasks makes it easier for reps to focus on establishing a one-to-one relationship with customers across multiple channels and on any device.
Automated manual tasks neutralise errors and this helps improve time management and customer satisfaction.
All the critical customer data are protected with Salesforce’s multilayered security system.
Service Cloud can read customer’s social media feeds and automatically routes a case to an appropriate rep.
Multiple communication channels like video chat, screen sharing, and on-screen guided assistance are embedded into Service Cloud
How we help
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.