Building a common community for everyone critical to your business
Salesforce Community Cloud enables organisations of all sizes to build beautifully designed CRM-powered portals, forums, and sites to connect and facilitate communication with employees, customers, and any partners important to your business.
Designed to transform the way organisations communicate with their key partners and customers, Community Cloud is an effective tool to build a community that is customised, on-brand and mobile optimised. This common knowledgebase allows your employees to work collectively with the customers and other partners allowing a faster and two-way engagement.
One of the important features of Community Cloud is that it allows you to share your data like contacts, leads, and other relevant information with partners. This allows you to increase your revenue stream by collaborating on opportunities and deals. The Community Cloud also features Chatter social CRM platform for live chat and screen sharing, allowing users to exchange data and images in real time throughout an ongoing conversation.
Salesforce Community Cloud essentially enables personalised and interactive customer experiences with your key partners. Some of its core benefits include:
Easy and faster development time as you don’t need any programmers to build branded and mobile-friendly portals
Gives customers a platform where they can voice their suggestions and feedback helping organisations improve with customers in mind
Empowers customers and partners to find information for themselves and to help each other
It is already mobile optimised which means you don’t need to build a separate mobile version
It is easy for partners to access information as they can integrate sales processes and third-party systems in one secure platform
Communities give support to employees in the form of HR information, logging tickets, and sharing questions and answers.
How we help
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.