Engage your customers across multiple channels in real-time
CaféX Live Assist is a fully integrated omnichannel solution designed for Microsoft Dynamics 365. A joint collaboration between CafeX and Microsoft, Live Assist helps users create a personalised and intelligent experience within websites and apps via chat and co-browse systems.
CaféX Live Assist empowers organizations and customer-facing teams to resolve customer-centric issues faster, improve productivity and drive online sales. It helps customer service and sales agents create content engagement campaigns for online visitors, chat live and use co-browsing to interact remotely with visitors’ web or mobile applications to deliver more personalized, intelligent service anytime, anywhere.
All Dynamics 365 app users — sales, customer services, portals — can benefit from this tool. These users can have a unified view of chat information, pre-chat survey results, navigation history, and other customer details through a consolidated dashboard.
CAFÉX LIVE ASSIST OVERVIEW
FEATURES & BENEFITS
Customer interactions within Dynamics 365:Customer Service reps are able to interact with their customers through the chat system without leaving Dynamics 365 application.
Omnichannel presence:Customer service reps and customers are able to connect across multiple channels like web and mobile with ease.
Proactive customer engagement:Live Assistant’s intelligent chat system provides contextual customer information to reps including past history, purchases, and preferences.
CafeX provides intelligent chatboCafeX provides intelligent chatbots that act as an agent and is able to make conversations with customers.
EXTENDING DYNAMICS 365
One of the things we love most about Dynamics 365 is the value-add tools that are provided as part of most Dynamics 365 licenses or included with Office 365.
View your most critical business data through a single pane of glass, no matter where it lives or where you are. Create stunning real-time and interactive dashboards using natural English - so no need to rely on IT or build complex queries.
Allow your customers, partners, and employees to self-serve with beautiful web portals, fully integrated to CRM. And, best of all, a web portal is included within most Dynamics 365 subscriptions free of charge.
Dynamics 365's no-code visual editors support rapid deployment and make it easy for your business to adapt quickly to new market opportunities.
Extend and connect
Dynamics 365 is highly extensible, helping you automate business processes across other Microsoft products and 100's of other third-party systems for a unified experience.
Invest with confidence
Microsoft's cloud is one of the world's most trusted clouds. Reduce the cost and complexity of operating on-premises or hosted infrastructure by relying on state-of-the-art data centres to safeguard data.
Microsoft's continual investment in Dynamics 365 and aggressive release cycle means you can be reassured of a future-proofed platform that allows you to take advantage of the latest cutting-edge technologies such as Artificial Intelligence.
HOW WE HELP
We start by understanding your business, its objectives to help you design a CRM strategy to align people, process and technology. We provide a suite of end-to-end services to ensure you gain maximum benefit from your chosen solution.
As Microsoft Dynamics 365 Gold Partners and with Centres of Excellence focused on the different areas of the CRM stack, our deep-level expertise means design innovative solutions leveraging the latest product features and keeping the total cost of ownership to a minimum.