how to apply

Whether you are an organisation that operates around the clock, globally, or in the UK; we’ve got you covered with a range of support options tailored to your needs.

  • TECHNICAL HELPDESK SUPPORT HOURS
  • STANDARD
  • SILVER
  • GOLD
  • PLATINUM
  • 9am To 5 Pm
  • TRUE
  • TRUE
  • TRUE
  • TRUE
  • 3am to 5pm
  • FALSE
  • TRUE
  • TRUE
  • TRUE
  • 24/7
  • FALSE
  • FALSE
  • FALSE
  • TRUE
  • Technical Helpdesk Support
  • TRUE
  • TRUE
  • TRUE
  • TRUE
  • Additional Services
  • CRM Doctor
  • TRUE
  • TRUE
  • TRUE
  • TRUE
  • Annual License Review
  • TRUE
  • TRUE
  • TRUE
  • TRUE
  • Sandbox Support
  • FALSE
  • TRUE
  • TRUE
  • TRUE
  • Consultancy Hrs
  • FALSE
  • TRUE
  • TRUE
  • TRUE
  • Upgrades
  • FALSE
  • TRUE
  • TRUE
  • TRUE
  • Remote Administration
  • FALSE
  • FALSE
  • TRUE
  • TRUE
  • Data Enhancement
  • FALSE
  • FALSE
  • FALSE
  • TRUE
  • Microsoft Advanced Support
  • FALSE
  • FALSE
  • FALSE
  • TRUE

Benefits

Benefits included as standard within all support package

Annual License Review

Dedicated Customer Success Manager

In addition to access to our technical support desk, you will get access to a dedicated Customer Success Manager who is available to check-in with you regularly and answer any questions you have outside of technical helpdesk enquiries.

Annual License Review

CRM Doctor

User adoption is one of the greatest challenges in getting value from your CRM or ERP implementation. To make sure your users (and ultimately, your organisation) is getting full value from your chosen CRM and/or ERP implementation, we run a report on system usage (providing this is enabled on your chosen platform) and send an annual questionnaire to your users to uncover any roadblocks or points of pain preventing them from getting the most from their implementation. We then provide you with a findings report and recommendations on how to address any user adoption issues that are uncovered.

Annual License Review

Annual License Review

Are you paying too much for your licenses? As your business evolves and does your chosen platform, we help you reassess your user licenses annually to make sure you are not paying more than you need to.

ADD-ON SUPPORT OPTIONS

Can’t see what you are looking for? We are also able to build bespoke packages specific to your unique requirements, whether you require specific support hours or any combination of the following add-on services.

ADD-ON SUPPORT OPTIONS

Upgrade Cover

Test the latest upgrades on a sandbox environment before they are deployed to your live environment

ADD-ON SUPPORT OPTIONS

Remote Administration

Administer your users, make standard configuration changes and pull reports plus many other system admin tasks

ADD-ON SUPPORT OPTIONS

Sandbox Cover

Get technical helpdesk support for your test environments

Consultancy Hours

Bank professional services hours that can be purchased upfront and used against our full range of professional services as and when you need them.

Just some of the activities our consultancy hours can be used against:

Examples of how we can help:

  • Creating PowerBI Dashboards and Reports
  • Creating PowerApps
  • User training for new employees
  • Change requests
  • Change management consultancy
  • Business process consultancy
  • Customised training materials such as videos and interactive learning paths
  • Setting up a self-service web portal
  • Carrying out bulk data edits and imports
  • Building ‘proof of concepts’ to demonstrate how CRM or ERP can support new use cases
Time and Materials Support
Activities and Output Image
Managed Services

Managed Services

Make time for the activities that matter most by outsourcing back-office data tasks and processes to our highly efficient and cost-effective managed services team.

More about Managed Services

GET A QUOTATION

Need support for your CRM platform?

Speak to our friendly team today on 01296 328 689 for a no obligation consultation and quotation.

GET IN TOUCH

case studies

Rayleigh Instruments

DAVIES GROUP

NEWELL BRANDS

WHAT’S NEXT?

LATEST THINKING

The latest news, views and resources related to CRM.

GO TO BLOG

CASE STUDIES

Our clients, their words. Projects we have delivered for our clients.

VIEW CASE STUDIES

CRM TECHNOLOGIES

Find out about the key features of the leading CRM products.

VIEW TECHNOLOGIES
Back to top
Back to top Free Discovery Workshop