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CRM Today: Build-your-own or buy Off-the-Shelf?

Introduction I must admit that in 2018, I feel a bit surprised that I am still writing about the choice between a bespoke or custom developed solution and the benefits of off-the-shelf CRM software. But for many companies with some technical software expertise, they have seen the choice as more complex than just choosing between […]

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8 Steps to Make Your CRM Project a Success

As CRM specialist, we have seen this technology’s evolution over the years from just being a sales tool – to now helping marketing and customer service departments coordinate inter-departmental actions – so they dramatically improve their operations and offerings. However, we believe the key to experiencing successful outcomes is creating a strategy and plan – […]

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Overview of Dynamics 365 for Customer Service — October 2018 Release

As part of our Dynamics 356 October 2018 updates series, we have published 10 Best Picks from Dynamics 365 and Dynamics 365 for Sales in our previous posts. In this blog, we’ll now look at what new capabilities Microsoft is bringing in the for Dynamics 365 for customer service app. Service Scheduling The new service […]

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