Do nonprofits need a CRM? The simple answer is: YES! Because 82% of the nonprofits that use CRM have reported seeing its benefits according to a recent study. Typically, these benefits include, increase in the numbers of new volunteers and donors, heightened engagement with and retention of current constituents, efficient and highly integrated organisational procedures, […]
Salesforce constantly upgrades its platform with three releases per year, namely Spring, Summer and Winter Release. The updates for this year’s ‘Spring Release 2022’ includes: User improvement Enhanced features in report and analytics Long term forecasts Improvement for agents’ work-life balance Combined documentation for Business 2Business 2Consumers and (B2B2C) and Business to Business (B2B) commerce […]
For the 2022 first release, Microsoft Dynamics 365 Human Resources has focused on these areas: Benefits management Employee development Migration to Finance and Operations infrastructure Integrations and extensibility Organisation and Personal Management Here’s a summary of all the updates from your trusted advisors: 1. Achieve centralised visibility and control with infrastructure integration between D365 HR […]
Are you looking forward to implementing a new customer relationship management software (CRM) system successfully to transform your business? Do you want to automate your sales report and recording of customer interactions and make deep, sensible projections from your sales data to drive in more customers? Or, do you want to dramatically increase the performance […]
Business Central includes some interesting new features and improvements in Microsoft 365 integration, development, onboarding, reporting, service and user experience, and more for the 2022 Dynamics 365 first release. Here’s a rundown of the top upcoming Business Central features from your trusted advisors: 1. Ensure accurate transaction with the Consolidation of Vendor and Customer balance […]
This year’s Microsoft Dynamics 365 Marketing focuses on moment-based marketing, AI and data for personalised interactions and collaboration features to create more compelling marketing campaigns. With growing interactions and engagement in the digital channel, we can turn a tremendous amount of data into actionable insights. Microsoft Dynamics 365 Marketing recognises the significance of data best. […]
Microsoft has published its first release wave for 2022 Microsoft Dynamics 365 Customer Service. We, as your trusted advisors, have quickly summarised the top 5 unmissable feature updates for Dynamics 365 Customer Service which will simplify the admin experience with new admin center application, improve the case grid, enable agents to multitask and more.
Change Management — that’s the first thing that should come to your mind if you’re implementing any business enablement technologies. And here’s why. Would you be shocked if you somehow found out that a staggering 70% of technological transformations don’t succeed? That’s not all. While the value of global CRM market size continues to grow, […]