In an economy where every company strives to stay ahead, what can be your competitive advantage? The finest approach to maintain your competitive edge in the market is to adhere to the maxim “Customer is always right!” by offering prompt and efficient customer service. However, maintaining an outstanding client experience is challenging even with technology. […]
Time for Salesforce updates! The 2022 Sales Cloud updates have focused on features that help companies improve training and enablement experience, save cost on add-on licenses, increase collaboration and make smarter decisions. In the Summer Release, Salesforce rolled out many new Sales Cloud features for Collaborative Forecasts, Salesforce Maps and Einstein Conversation Insights, among others. […]
Are you excited about all the key features and capabilities that will soon arrive between Oct 2022 and Mar 2023 as a part of Microsoft’s 2022 Wave 2 Release for Dynamics 365 Power Platform? But not so keen on scrolling through the entire release document that’s been put out by the tech giant? You’ve come […]
With the latest update release, Microsoft Dynamics 365 Marketing further helps refine user experiences for improved customer conversion rates. Leveraging on data and AI, D365 Marketing now allows automated personalisation at scale. The collaboration between D365 Marketing and Sales has also been tightened to improve user engagement and accelerate sales. Marketers will finally be able […]
D365 Human Resources will also come with a range of new and improved features as announced in the Microsoft Dynamics Human Resources 2022 release wave 2 plan. Much like the rest of the D365 applications, these enhanced capabilities seek to ease out many of the business processes related to HR. So far, the plan includes […]
For the 2022 Dynamics 365-second release, Dynamics 365 Sales offers several new updates sure to delight customers. Microsoft introduces massive new features and other critical small enhancements that can significantly improve sales efficiency and productivity. Building on the improvements of the first release of 2022, Dynamics 365 is now more optimised for sellers. They will […]
Microsoft continues to listen to its users in the Business Central Wave 2 release. For small and medium businesses, Dynamics 365 now improves user experiences and empowers effective collaboration. In the financial area, bank reconciliation process is further improved. Business Central can now allow business-specific customisation with Power Apps and Power Automate’s use of rich […]
Microsoft’s general focus for the 2022 release wave 2 has been to improve collaboration and productivity. The same holds true for the Customer Service module too. With the updates, the module will strongly focus on optimising agent allocation and routing through AI models and rules as well as real-time workload monitoring. Deeper integration with Microsoft […]
As part of the Microsoft Dynamics 365 and Power Platform 2022 second release plans, announced on 12 July 2022, users will be able to enjoy a range of new capabilities and hundreds of new features. These product updates will roll out somewhere between the fourth quarter of this year and the first quarter of the […]
Artificial Intelligence is not a concept for the future. It is here and now. AI in our everyday lives is bringing changes large and small, while AI in business is transforming the entire economic landscape. With data volumes doubling every 18 months, businesses are harnessing the processing power of AI to gain newer advantages. Contrary […]