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CRM Today: Build-your-own or buy Off-the-Shelf?

Introduction I must admit that in 2018, I feel a bit surprised that I am still writing about the choice between a bespoke or custom developed solution and the benefits of off-the-shelf CRM software. But for many companies with some technical software expertise, they have seen the choice as more complex than just choosing between […]

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Dynamics 365 April 2019 Update and What You Need to Know

Microsoft has published April 2019 release notes, a 315-page document that consists of the announcement of new features and enhancements for Dynamics 365 and Power Platforms. The new update which is set to be released between April and September 2019 is Microsoft’s continuous investment in capabilities to power digital transformation, from improving customer experience to […]

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CRM Trends to Watch in 2019

2018 was a very good year for CRM as we saw the rise in virtual assistants, social CRM, omnichannel technologies and AI-powered automated workflows. In 2019, there will be many new advances in CRM technology as more AI-powered assistants look to dominate the CRM landscape. In this infographic, we will feature some of the most […]

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8 Steps to Make Your CRM Project a Success

As CRM specialist, we have seen this technology’s evolution over the years from just being a sales tool – to now helping marketing and customer service departments coordinate inter-departmental actions – so they dramatically improve their operations and offerings. However, we believe the key to experiencing successful outcomes is creating a strategy and plan – […]

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Overview of Dynamics 365 for Customer Service — October 2018 Release

As part of our Dynamics 356 October 2018 updates series, we have published 10 Best Picks from Dynamics 365 and Dynamics 365 for Sales in our previous posts. In this blog, we’ll now look at what new capabilities Microsoft is bringing in the for Dynamics 365 for customer service app. Service Scheduling The new service […]

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Overview of Dynamics 365 for Sales — October 2018 Release

In our previous blog post , we outlined the best picks from the Microsoft Dynamics 365 October 2018 release. Adding up to the previous post, we are going to be looking at the updates of specific Dynamics 365 apps the upcoming blog articles, and Dynamics for Sales in this blog.   This blog article, meanwhile, […]

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Best Picks from The Upcoming Microsoft Dynamics 365 October 2018 Release

Following another jam-packed Inspire Worldwide Conference, we are excited to update you on some of the features to be included in the October 2018 release. Being a Microsoft Silver partner and one of the longest serving Microsoft Dynamics CRM consultancies in the UK, it is our pleasure to share our learnings to our valued readers. […]

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Event Recap: Seelogic Organises First ‘App in a Day’ Event at Microsoft UK HQ

A joint Microsoft and SeeLogic initiative kicked off at the UK’s first ‘App in a Day’ workshop at Microsoft’s UK HQ last week. Over 40 delegates, that included senior IT personnel from MOD, Cabinet Office, HMRC, NHS Trusts, Williams F1 and Autoglass were selected to attend the event. After a simple briefing, they were all […]

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MS Dynamics CRM 2016 Spring Updates – A Whistle-stop Tour

This Spring sees Microsoft releasing a host of exciting new features to Microsoft Dynamics CRM Online customers, creating further added value and continuing to boost its position in the CRM marketplace. So what new features can you expect? It’s been a jam-packed release, so we have highlighted the key features that are available to MS […]

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