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D365 Virtual Agent for Customer Service

Dynamics 365 Virtual Agent Delivers Fast and Responsive Customer Service

Microsoft has launched a new AI-driven virtual agent solution for Dynamics 365 Customer Service, which is designed to improve customer service quality through quick deployment of virtual agents. This solution allows you to create bots using a guided, codeless graphical UI and embed them to a website in a few simple steps without the need […]

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[Infographic + Video] A Graphical Overview of Microsoft’s Dynamics 365 2019 Wave 2 Release

Microsoft recently unveiled the release plan for the Dynamics 365 2019 Wave 2 release. This plan, effective from October 2019 to March 2020, disclosed all new features coming to the Microsoft’s Dynamics 365 and Power Platform. You can go through the 350-page plan released by Microsoft if you have time, but we did the groundwork […]

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7 Best Picks from Dynamics 365 2019 Wave 2 Release

Microsoft announced its Wave 2 product release plan for Dynamics 365 and Power Platforms on June 10. The Wave 2 plan is set to roll out from October 2019 to March 2020. As a part of this, Microsoft is highlighting new AI capabilities. We will be breaking down the updates in a series of blog […]

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Outlook category now tracks appointments, emails in Dynamics 365

Have you ever wanted an easier tracking of Outlook activities in your Dynamics 365 CRM? If so, this latest Microsoft update might be exactly what you’re looking for. Microsoft has updated its category-based tracking to provide an easier integration between Outlook and Dynamics 365 Customer Engagement (CRM) to track activities like emails and appointments. Simply […]

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Convergence of ERP and CRM

The convergence of CRM and ERP: Myth or Reality?

Introduction Over the last year or so, I have noticed increasingly we are being asked to review whole system CRM and ERP requirements. I find that clients are now looking for a totally integrated and streamlined system or future system. So why is this? Reflecting on the many changes over the last few years, I […]

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What’s New in PowerApps April 2019 Release

Rolled out in 2015, PowerApps is a powerful mobile solution that allows you to create, develop and share custom applications without the requirement of coding. With PowerApps, you can help streamline your organisation’s day to day tasks by creating business apps that can be built in weeks with limited technical knowledge. PowerApps provide simple drag-and-drop […]

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What’s New in Dynamics 365 for Field Service April 2019 Release

It’s clear that Dynamics 365 for Field Service has been a key focus in the April updates with a long list of features.  We have reviewed these to provide a summary of the most exciting and important ones. Scheduling capabilities Over the last few years, Microsoft has made significant investments in automated and optimized scheduling […]

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What’s New in Dynamics 365 for Customer Service April 2019 Release

Dynamics 365 for Customer Service April 2019 update will bring new features like SMS support, live chat, portal messaging, along with new Omni-channel engagement hub. In this blog, we will discuss some of the major features. Omni-channel engagement hub One of the most anticipated arrivals for Customer Service is the new Omni-channel engagement hub, a […]

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How to deploy D365 April updates

How to Deploy Dynamics 365 April 2019 Release

In this blog post, we’ll guide you through the steps you need to take to deploy the latest Microsoft update for Dynamics 365. Dynamics 365 for Customer Engagement apps (Sales, Service, Project Service, Field Service, and Marketing): Over the course of April, all customers will receive the April 2019 features. The updates will be deployed […]

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What's new in D365 for Sales April update

What’s New in Dynamics 365 for Sales April 2019 Release

Being one of the core apps in the Dynamics 365 ecosystem, we’re always excited to see what new features are coming in the latest round of updates.  The April release doesn’t disappoint with a brand new configure-price-quote module and live org charts to help visualise how contacts are related to each other. Further improvements have […]

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