CRM systems provide a comprehensive set of tools that enable customer service teams to manage a wide range of customer issues. By systematic logging, tracking and following up of customer support issues, service levels can be raised to a standard of excellence that will delight your customers.
CRM for Service will enable the following features:
Issue loggingThe first step in a process, CRM can help you keep a clear track of this process.
Defect resolutionClear information on action taken, linking it to the original issue.
Product returnsManaging the process making it straightforward for the both the customer and your company.
Content TrackingContract tracking and Service Level Agreements can be implemented.
Case ManagementGenerate a knowledge base of items through case management. CRM helps you to build up a complete picture of processes creating a bedrock for full analysis of processes.
Auto ResponseAuto generation of cases and auto responding. Meaning less person power required so that time is freed up for your team to concentrate on other key areas.