Microsoft has published April 2019 release notes, a 315-page document that consists of the announcement of new features and enhancements for Dynamics 365 and Power Platforms. The new update which is set to be released between April and September 2019 is Microsoft’s continuous investment in capabilities to power digital transformation, from improving customer experience to modernising Dynamics 365 with AI-powered capabilities.This first update of the year (second will be announced in October) describes how major product updates will be rolled out to all the Dynamics 365 and Power Platform apps. While the product updates mentioned in the release notes are not available yet, previews will be available starting from February 2019. Once the previews are available, Microsoft will provide a sandbox environment to Dynamics 365 users to help them explore and test features before the updates are deployed to production in April.Although tons of product updates and enhancements are planned, this blog looks to provide an overview of the major product updates along with key release dates for each of the announced features in this blog. We will publish specific product-focused blogs in our upcoming posts.
What’s new for Dynamics 365 for SalesFor the April 2019 updates, Microsoft has focused mostly on customer relationship and quotation capabilities. With the new update, users can leverage the power of Dynamics 365, LinkedIn and Office 365 to build deeper customer relationships. According to the release notes, sales professionals will receive recommended content and notes through the sales playbook when working on an opportunity. This new feature will help the sales professionals to ensure that they are using the right content in the right context.Another interesting feature is the configure-price-quote (CPQ) capability that will help sales professionals in putting together the right product solution and quote the solution to customers. This is a feature that is often requested by our customers, so we are delighted that this solution is being built into the product as standard. Dynamics 365 for Sales partners with the best CPQ solution providers to deliver deep product integration with Dynamics 365 for Sales. This enables the salespeople to quickly identify the right configuration of products that fit their customer’s needs and provide them with accurate quotes.
What’s new for Dynamics 365 for MarketingThe April 2019 release for Dynamics 365 for Marketing lights up new intelligent scenarios and enhanced extensibility capabilities so customers and partners can tailor the application to specific needs.With the new extensibility capabilities, users can build a customer journey programmatically and modify its properties as needed — or build a new segment based on any existing segment. Users can also control entity lifecycles, such as starting, stopping, or editing a journey.Website personalization is another interesting feature that will be rolled out in April 2019 update. Users can now personalize their landing pages for each prospect based on their attributes and past behavior. There will also be improved features in social marketing capabilities beyond its existing social insights and analytics.
What’s new for Dynamics 365 for Customer ServiceThe April 2019 release for Dynamics 365 for Customer Service will have plenty of new exciting features ranging from increasing channel flexibility to customers to improvement in case management and knowledge management.Key enhancements will be made in knowledgebase authoring and analytics experience.
- Knowledgebase admins can create knowledgebase templates for common scenarios like FAQs and how-to articles.
- Knowledgebase authors can leverage these templates to quickly create standardized articles.
- Knowledge management analytics can identify usage and respond to gaps in the knowledgebase.
- Knowledge managers will be able to analyze effective and ineffective searches and take appropriate action.