KnowledgeSync

KnowledgeSync combines alerts and workflows to give you a Business Activity Monitoring (BAM) solution that works like an "invisible assistant" watching over your business. When certain pre-configured conditions are met, KnowledgeSync alerts you or your staff, in one of many ways (email, fax, mobile phone (SMS), pop-up, Web browser or FTP) that something requires attention. KnowledgeSync can also distribute documents and reports based on trigger events and facilitate repetitive workflow by populating system information based on certain outcomes. KnowledgeSync can also monitor incoming emails or your website for requests, questions and enquiries and create the relevant record in your CRM system.

All this means that business alerts are provided to inform you of hot new leads, warn you of support contracts that are due to expire and allow you to follow up on opportunities that have not been "touched" for a period of time as well as distribute important documents like forecast reports at set times as required.

Because KnowledgeSync is an Enterprise wide product it can be linked with other applications to provide full company wide Business Activity Monitoring.

Take a look at the Professional Edition  Information and the Enterprise Edition Information, compare the two products and then contact Seelogic for more information