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| CRM Benefits - Hosted v on site CRM |
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CRM software falls into two categories: hosted or on site.
First some definitions:
Hosted CRM solutions are “rented” by the user on a monthly basis. The software sits on a computer, accessible by a user-specific password.
On-site solutions sit on a server within a client’s managed IT infrastructure. As the name suggests this is normally on-site.
Your initial needs analysis will help you choose the best-fit CRM product for you, but other factors will help determine whether the hosted or on-site option is right for you.
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Factors to consider
Cost
Hosted CRM products start out less expensive than an on-site system, because the software fees and professional services costs are spread out over a period of time. Companies who require lower levels of “sign-off” often prefer this.
In the long-run, however, hosted systems are considerably more expensive, as monthly costs may increase if changes are made to the system. There are a few CRM products which allow a hosted solution to be transferred to an on-site version. These may be worth considering before you commit to one or the other.
Security of data between hosted and on-site
If data security is critical then on-site is your best option. Many large companies, however, use hosted systems in full confidence.
Integration between CRM and other business systems
If you want to flow data between your CRM and finance systems, there are often standard links between on-site CRM and in-house finance products, especially if they both come from the same software author. It is possible to link a hosted CRM system to an on-site finance product, but the additional cost of doing this can be expensive over an extended period.
Company number - 5200683 | VAT number - 846401533
Seelogic Ltd,
Century House,
Westcott Venture Park,
Westcott,
AYLESBURY,
HP18 0XB | Tel: 01296 658100 | email: info@seelogic.co.uk |
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