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| CRM Benefits - Customer Service |
| Record, allocate and resolve customer issues more effectively with CRM |
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Increase visibility of customer issues within the business |
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Automatically allocate issues to specific users by categorising customers’ problems |
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Reduce time spent resolving issues |
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Managers can be notified automatically by email if an issue is not resolved within an agreed time |
| Knowledge base |
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Add resolved issues to a searchable knowledge base for speedier resolution of future issues |
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Store common resolutions in a searchable database, enabling less experienced customer service staff to use the system to resolve customer issues |
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| Customer service portal |
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Invite customers to log issues via your website outside normal support hours using a direct link into the CRM system |
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Issues can be automatically allocated to the most appropriate resource for resolution during support hours |
Company number - 5200683 | VAT number - 846401533
Seelogic Ltd,
Century House,
Westcott Venture Park,
Westcott,
AYLESBURY,
HP18 0XB | Tel: 01296 658100 | email: info@seelogic.co.uk |
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