Newell Rubbermaid

Sage SalesLogix CRM helps Newell Rubbermaid to transform customer service across Europe

“The story is one of customer service transformation, involving telephony, CRM, location and processes. SalesLogix is a key element in this transformation, an enabler in our drive to standardise working practices and deliver excellent service cost-effectively.”

“Now, any member of the customer services team, wherever they are based, can pick up and handle a customer’s call... whatever the query, all the information is instantly there on a single screen, so our agents can quickly provide a consistently professional response.”
David Hatter, VP EMEA IT and Customer Service, Newell Rubbermaid

Solution overview

• A solution that cost-effectively supports consistent service delivery
• Easy access to shared customer information for all customer service teams
• A powerful solution that can be scaled up and rolled out to all divisions and territories
• Multi-language and multi-country to match the company’s European operations
• Support from a technically assured, experienced Sage Business Partner in Seelogic