Booktrust
Sage CRM supports delivery of Booktime programme
“With Sage CRM, data sharing goes far beyond having access to up-to-date contact information, vital though this is. Now, orders for additional book packs and resources can be quickly fulfilled in parallel. As a result, the turnaround time on after-care calls is set to accelerate.”
Claire Boulton, Programme Manager, Booktime
Solution Overview
- Sage CRM links 3 organisations across 6 sites together to manage the delivery of books to over 750,000 children via 20,000 primary schools
- New requests for books can be input directly by the schools using the Sage CRM web self service functionality
- A review of annual demand allows more accurate orders to be placed on suppliers each year